Customer Service
Every book and manuscript we sell is checked meticulously and is guaranteed to be as described.
Any item can be returned to us for a refund for any reason, if we are notified within 14 days.
All orders and carefully packaged, sent by tracked delivery, and fully insured in transit.
Libraries and institutions may arrange deferred billing on request. All items remain the property of Tom W. Ayling Ltd until payment is made in full.
Deliveries
We offer various shipping options for orders placed through the website. The different services are available when you check out.
Returns And Refunds
All orders placed through the website can be returned to us for a refund within 14 days.
In the event of a refund, the value will be refunded to the same payment method used to make the initial payment.
Upon receipt of the returned item(s), we will immediately make arrangements to process the refund. This should take between three and five working days to clear.
The item(s) should be returned to in the exact state that they were initially delivered.
Our return address is: Manor House, Howbery Park, Wallingford, OX10 8BA
Company Information
Please use one of the contact forms or reach out to tom [at] tomwayling [dot] co [dot] uk with any questions.
Tom W Ayling Ltd is a limited company, Companies House Registration Number 15566681.
Our registered address is: C/o Strivex Ltd Beacon House, Ibstone Rd, High Wycombe, Buckinghamshire, HP14 3FE
Our trading address for all correspondence is: Manor House, Howbery Park, Wallingford, OX10 8BA